Privacy Policy

Last updated: December 2024

Data Controller

ketonugxif B.V. is the data controller for the personal information we collect and process. Our contact details are:

Data Collection

The data we collect includes personal information that you provide to us directly and information that we collect automatically when you use our website and services. We collect the following types of information:

• Contact Information: Name, email address, phone number, postal address
• Project Information: Details about your renovation project, budget, timeline, and preferences
• Communication Records: Records of our communications with you, including emails, phone calls, and meeting notes
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on site
• Cookies and Tracking Data: Information collected through cookies and similar tracking technologies
• Business Information: If you're a commercial client, we may collect business name, registration details, and billing information

How We Use Your Information

We explain how we use your information to provide and improve our renovation services. The use of your data is based on the following legal bases under GDPR:

• Contract Performance: To provide renovation services, process quotes, manage projects, and fulfill our contractual obligations
• Legitimate Interest: To improve our services, conduct business analysis, and maintain customer relationships
• Consent: For marketing communications and optional services (where you have given explicit consent)
• Legal Obligation: To comply with legal requirements, tax obligations, and regulatory compliance

Specifically, we use your information to:

• Provide renovation consultation and quotes
• Manage and execute renovation projects
• Communicate with you about your project and our services
• Process payments and maintain financial records
• Improve our website and services
• Comply with legal and regulatory requirements
• Send marketing communications (with your consent)
• Resolve disputes and provide customer support

Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Trusted contractors, suppliers, and professional service providers who assist in delivering our services
• Legal Requirements: When required by law, court order, or regulatory authority
• Business Protection: To protect our rights, property, or safety, or that of our clients or the public
• Business Transfers: In connection with any merger, acquisition, or sale of business assets

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy and as required by law. Our retention periods are:

• Client Records: 7 years after project completion (for legal and warranty purposes)
• Contact Inquiries: 2 years from last contact (for potential future services)
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Website Analytics: 26 months (Google Analytics default)
• Financial Records: 7 years (as required by Dutch law)

Your Rights

Under GDPR, you have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal information we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information (subject to legal obligations)
• Right to Restrict Processing: Request limitation of how we use your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Access controls and employee training
• Secure backup and recovery procedures
• Incident response and breach notification procedures

International Data Transfers

We primarily process your information within the European Economic Area (EEA). If we transfer your information outside the EEA, we ensure appropriate safeguards are in place, such as:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the European Commission
• Binding corporate rules or certification schemes

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

Marketing Communications

We may send you marketing communications about our services if you have given consent or where we have a legitimate interest. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at privacy@ketonugxif.top
• Calling us at +31 20 757 6095

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. For significant changes, we may provide additional notice.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):